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CONTACT




Returns
If you received your sugarbeanjewelry.com order and aren’t entirely satisfied, you may return it to our headquarters within 14 days of the ship date for a full refund, less shipping. To be eligible for a return, item(s) must be unused and in the same condition as received. 
Item(s) must be in the original packaging and the invoice must be included.  Original packaging is imperative to protect the item(s) in transit. Sugar Bean Jewelry reserves the right to inspect the return to determine if the item is in used or unused condition.

Items purchased through other retailers must be returned to the store or website where originally purchased.  Items received at our headquarters that were not purchased through our website will not be returned, refunded, or repaired. 

Sugar Bean Jewelry does not provide pre-paid shipping labels. We recommend using an insured/trackable method of shipping for your return.  Sugar Bean Jewelry is not responsible for items that are not shipped via an insured/trackable carrier and are lost in transit.

Please use the address below:

Sugar Bean Jewelry
7950 E. Redfield Rd.
Suite 230
Scottsdale AZ
85260

Once we receive your return, we will initiate a refund to your original form of payment. Please allow 5-6 business days to process your return from the day we receive it.


Gift Returns

Gifts purchased through our website may be returned within 30 days, for store credit on our website only, to the above address. Your returned item(s) must be unused and in the same condition as received.  Your items must be in the original packaging. We will need your email and the gift giver’s full name or order number in order to reference your return.  Once your return is received, a sugarbeanjewelry.com credit code will be emailed to you for the amount of the returned item(s). 

Price Adjustments

Sugar Bean Jewelry will honor price adjustments, in the form of store credit, on purchases made no more than 14 days before a piece goes on sale.


Sale Items and Online Exclusives

Sale items and online exclusives are sold as final sales. Other promotions and/or vouchers may not be combined with sale items and/or online exclusive items.


Jewelry Quality and Care

Sugar Bean Jewelry uses 925 Sterling Silver.  Sterling Silver consists of 92.5% silver, and the remaining part consists of copper. Pure silver is combined with other metal because it is very soft. Adding a bit of hardness allows for high quality, intricate designs. 925 Sterling Silver jewelry requires an investment from your side, but it is worthwhile as its value increases with time.  Our pieces are plated with 0.5 microns of either 14k rose gold, 14k yellow gold or white rhodium.  A plating thickness of 0.5 microns is twice that of industry standards.  Sugar Bean Jewelry primarily uses colorless cubic zirconia stones, which are very similar to diamonds in refractivity and appearance.  If other stones are used, such as black spinal, it is specified in the online description. We occasionally offer pieces that are brass based and plated in the above fashion with the above stones. If brass is used as a base, the item description will not state “Sterling Silver.”

Plated jewelry is an economic alternative to the much more expensive solid gold.  With proper care and storage, you will have affordable jewelry that lasts.  There are things you need to know in order to extend the life of your plated pieces, as the plating itself has a definite lifespan.  How long it will last depends on how and when you wear it. Here are some excellent tips to extend the lifetime of your plated pieces.

Humidity is the number one enemy!  Never: bathe, swim, shower or workout in your jewelry.  Chemical reactions occur with humidity (water and/or sweat) that can lead to tarnishing.  Never keep your jewelry in a humid area like the bathroom or hang it on a jewelry tree. Try to seal and store your jewelry in an air tight plastic baggie.  Never spray perfume on your jewelry. Always apply makeup, hairspray, or any type of lotion before putting on your jewelry.  A good rule of thumb is to put your jewelry on LAST after getting ready for your day and take your jewelry off FIRST before your bedtime routine. 

Do not sleep in your jewelry.  Do not use traditional jewelry cleaners on your plated jewelry. Clean your jewelry with a soft cotton cloth and warm water, but only if absolutely necessary.