RETURNS

Return Policy :

Sugar Bean Jewelry is extremely proud of our quality and strength. All of our 14k gold and rhodium finished pieces are plated over sterling silver unless otherwise described online. We have a 3 step inspection process before any merchandise is sent to our consumer.  1) Our factory inspects all finished goods before they are sent to our main warehouse.  2) Upon receiving all goods from our factory each individual piece is inspected before being placed into our inventory.  3) Each piece is inspected for quality and strength for every individual order before leaving our main warehouse.  *Please inspect your purchase carefully for strength and quality upon receipt and notify us of any issues within 7 days.

Feel free to send any regularly priced item back to us insured and pre-paid (CODs not accepted). Original shipping and handling costs are not refundable. Your item or items must arrive unworn, in the original packaging and with the receipt, within 14 days of receiving the order. If these requirements are met, you will receive a refund for the price of the item/s purchased. Please be sure to include your contact information and order number.  Refunds will be credited to the original card used to purchase the item less shipping costs.  Returning a gift?  We are happy to offer you an online credit less shipping costs. Depending on the billing cycle of your credit card, it may take 2-10 days for the refund to post to your account.  An email confirmation will be sent as soon as you are credited.  

OFFERS AND PROMOTIONS / GIFT WITH PURCHASE - *Exclusions apply. Valid only while quantities last. Gift item cannot be used to satisfy the dollar purchase requirement for the free gift. In the case of a return, BOTH items must be sent back in their original unused condition for store credit only within 10 days. Offer valid on merchandise before tax and shipping.  This offer cannot be combined with and other Sugar Bean Jewelry coupon offer. Not valid on prior purchases. Shipping and handling cost are not refundable. 

BOGO
Buy one, get a second (of equal or lesser value) at 50% off. The full price will apply to the higher-priced item, and the discount will be applied to the lower-priced item at checkout.
*If one item from a qualifying BOGO 50% off purchase is returned, the remaining item will be charged at full price, and the refund will reflect the adjusted total. All returns must meet our standard return requirements.

FINE JEWELRY - we are pleased to offer wholesale pricing on our fine  jewelry. Shipping and handling costs are not refundable.  Fine jewelry may be returned within 7 days of purchase for store credit only.

DISCOUNTED ITEMS ARE CONSIDERED FINAL. NO REFUNDS OR EXCHANGES ALLOWED.

We are unable to return or exchange any of our merchandise purchased from our retailers. 

Please send returns to:

Sugar Bean

8667 E. Via de Viva

Scottsdale AZ

85258