Return Policy :
Sugar Bean Jewelry is extremely proud of our quality and strength. All of our 14k gold and rhodium finished pieces are plated over sterling silver unless otherwise described online. We have a 3 step inspection process before any merchandise is sent to our consumer. 1) Our factory inspects all finished goods before they are sent to our main warehouse. 2) Upon receiving all goods from our factory each individual piece is inspected before being placed into our inventory. 3) Each piece is inspected for quality and strength for every individual order before leaving our main warehouse. *Please inspect your purchase carefully for strength and quality upon receipt and notify us of any issues within 7 days.
Feel free to send any regularly priced item back to us insured and pre-paid (CODs not accepted). Shipping and or return fees are not refundable. Your item or items must arrive unworn, in the original packaging and with the receipt, within 14 days of receiving the order. If these requirements are met, you will receive a full refund. (less shipping costs) Please be sure to include your contact information and order number. Refunds will be credited to the original card used to purchase the item less shipping costs. Returning a gift? We are happy to offer you an online credit less shipping costs. Depending on the billing cycle of your credit card, it may take 2-10 days for the refund to post to your account. An email confirmation will be sent as soon as you are credited.
*FINE JEWELRY SALES - we are pleased to offer wholesale pricing on our fine jewelry. Fine jewelry sales may be returned within 14 days of purchase *FOR ONLINE CREDIT ONLY. Due to our price structure we are not responsible for any repairs due to everyday wear and tear. Please check your merchandise for any imperfections, strength and integrity upon receipt and report and issues within 3 days.
*SALE ITEMS ARE CONSIDERED FINAL AND ARE NOT ELIGIBLE FOR REFUNDS AND OR ONLINE CREDIT.
We are unable to return or exchange any of our merchandise purchased from our retailers.
Please send returns to:
8667 E. Via de Viva