Returns

Returns

We stand behind the quality of every piece we make. If something isn't right, we want to make it easy — not stressful — to fix.

30-day return window

You have 30 days from the day your order is delivered to return it for a refund. We chose 30 days because we know jewelry is often bought ahead of a birthday, an anniversary, or just the right moment — you shouldn't feel rushed to decide.

To qualify, items must be unworn, in their original packaging, and sent back with your order number.

Who covers return shipping

If you've simply changed your mind, you're responsible for return shipping — please ship insured and prepaid; we can't accept CODs. This is standard across most jewelry and small-brand retailers, and it's how we're able to keep our prices where they are.

If we made a mistake — you received the wrong item, or it arrived damaged or defective — that one's on us. Email us first at customerservice@sugarbeanjewelry.com before sending anything back, and we'll send a prepaid label and make it right at no cost to you.

Refunds

Once we receive your return, refunds are issued to your original payment method, minus the actual outbound shipping cost we paid to fulfill your order. Please allow 2–10 business days for the credit to appear on your statement, depending on your card issuer. You'll get an email the moment it's processed.

Returning a gift?

We're happy to issue store credit instead — minus the actual shipping cost incurred to fulfill the order.

Final sale items

Discounted and promotional items are final sale — no returns or exchanges.

Purchased through a retail partner?

Please return those directly to the retailer where you bought them — we're not able to process those returns ourselves.

Send returns to:

9170 E Bahia Dr Ste 105
Scottsdale, AZ 85260

Please include your order number and contact information with every return.

Questions before you send something back? Email us at customerservice@sugarbeanjewelry.com — we're happy to help.