Warranty
Warranty
We stand behind the craftsmanship in every piece we make. One warranty period per collection, no fine print to dig through.
| Collection | Warranty |
|---|---|
| Sterling Silver | 1 year |
| Tila | 180 days |
| Steadfast | 180 days |
| Crystal | 180 days |
Sterling Silver — 1 year
Our sterling is genuinely well made, and we back it for a full year from delivery against manufacturing defects — things like a seam that separates or a clasp that fails on its own, not from wear or an accident. A year is the honest standard among brands that actually stand behind that claim, rather than the lifetime promises that come with fine print requiring inspections every six months just to stay valid.
Tila and Steadfast — 180 days
Both collections are hand-strung glass tiles or gold filled beads on stretch cord — no clasps, no separate findings, just the beads and the elastic. For 180 days from delivery, we'll repair or replace a bracelet that fails from a genuine construction issue, matching what quality Miyuki-bead stretch bracelet makers offer, and well beyond what you'll typically find on comparable gold-filled beaded bracelets elsewhere.
The single best thing you can do to make either one last well past the warranty window: leave the bracelet on. Every on-and-off cycle is what actually wears the elastic — see our Care guide for the full explanation.
Crystal — 180 days
Crystal pieces are hand-set with small prongs holding each stone in place, which makes them more delicate than solid metal — the same reason we ask you to take extra care with them day to day. For 180 days, we'll repair or replace a piece if a stone comes loose from a genuine setting defect.
What's not covered
Warranty covers construction, not accidents. It doesn't cover loss, theft, accidental damage, normal wear and tear past the windows above, or damage from skipping the guidance in our Care guide — things like showering in Crystal pieces or swimming in gold fill. If you're not sure whether something qualifies, email us. We'd rather look at it than guess.
How to make a claim
Email customerservice@sugarbeanjewelry.com with your order number and a photo of the issue. We'll let you know within a few business days whether it's covered, and if it is, we'll take care of the repair or replacement — no cost to you for a covered defect.
Warranty vs. returns
This is different from our 30-day return policy. Returns are for a change of mind, shortly after your order arrives. Warranty is about standing behind our construction over time. If your piece just isn't right for you, start with a return. If something's broken and it's past the return window, this is where to look.
Questions? Email us at customerservice@sugarbeanjewelry.com — we're happy to help.